i don’t do a lot of posts where i complain, but the cats saga is taking its toll on us. our return tickets were long booked on british airways, but if we knew it’d be such a nightmare to ship the cats home, i think we’d have chosen a more pet-friendly airline. say, lufthansa, where your cats fly with you in the cabin, saving you half the trouble.
the service on ba has been appallingly clueless. first they don’t fly the cats in cabin – only cargo. that’s fine, i guess. so what do we need? we call london, we call lisbon, we call shanghai: nobody’s got a straight answer, always ending up forwarding us to somebody else. in shanghai, they forwarded us to the logistics person who is supposed to know these things, but doesn’t have the foggiest idea… first we’re told they can’t ship them to lisbon, to which we reply “but why, if the flights we are flying in have cargo service as well?”, then they suddenly can, then we need extra documents – documents which the entity supposed to issue says we don’t need…
what are these people doing?! so far, this has been the most stressful issue of the whole move. we don’t want to leave them behind, and we surely don’t want to take them to the airport and suddenly realize we’re missing a paper! how hard can it be to figure out these procedures and get a clean algorithm, step by step?!
this is all i want. kthxbye.