these are the posts tagged ‘postcrossing’:

one second everyday — october 2016

october was quite homely and had a bit of everything: rain and sun, close and faraway friends, good meals (homemade pho and green curry!) and even a visit to our local waste treatment facility on their open day!

the highlight of the month was our yearly return to bielefeld and to the land of gorgeous autumn for a few days. this is our 7th year going — which seems unbelievable, but so nice. once a year, we come together with these friends in a little house in the woods to catch up, walk and write some postcards together. we see them so infrequently, and yet, every time we come together it’s as if we never left.

i want more of these moments.

one second everyday – may 2015

so… yeah… where were we? back in may, was it? here it is:

in may, everything was new. we worked on the house on the house, opened a p.o. box, explored our surroundings a little, saw the the slovenian stamp come to life, did another trip north for the race… and then things started to go a bit south with all the postponed work. *sigh* still trying to catch up on that.

one second every day – october 2014

and since we’re on it, might as well do october as well:

there you go! october was exciting: we visited frankfurt’s mail sorting center, did the tube challenge (twice!), spent our days with friends old and new and their babies… really, if this isn’t nice, what is?

the pillar box tattoo

so i’ve wanted a tattoo for a while now – i even put it on my last list! the plan was that i would draw something and then tattoo that drawing… but given that my drawing skills didn’t develop all that much in the past years, i asked my friend maria if she wouldn’t mind drawing me one. she did a lovely pillar box, which has taken permanent residence in my upper arm since last summer:

why a pillar box? well, mail is pretty much our life… and pillar boxes are cool, if you ask me! :D

(the other day i dreamt of getting the matching blue one…)

what exactly does a community manager do?

i was thinking of doing a short series of posts about some of the questions we get a lot, when we explain to recent acquaintances what we do, or how we live. here is one i get rather frequently:

“what exactly does a community manager do?”

well, basically, a community manager… manages… a community! shocking, i know, but true! :)

above all, my job is to listen to people. i think that’s the most important thing you can do when you offer a service: your members are your most valuable asset, and your goal is to keep them happy. i keep people happy by reassuring them that someone cares.

our community is online, rather than offline – but you can imagine it as a neighbourhood association. the people in our community have a common interest, and plenty of concerns, worries and ideas about it, which they voice all over the internet. my job is to listen to them, and do something about it. most of the time, it involves answering a looot of questions, guiding members, mediating disputes, and welcoming the new-comers.

i also help gather community input. lots of users have ideas on how to make things work better, but more often than not, they don’t know enough about the product/service to judge whether their ideas are feasible or not. my job is to be the middleman between them and the programmer, filtering the ones that are well-intended but unfeasible, from the ones that might actually be genuinely good – and passing those on.

additionally, i help the community come together. i promote the events they organise, manage social media pages, organise contests, and generate and curate content about themes that are relevant to their interests – all to keep them happy and excited and to keep the conversation going.

that’s it, i think! i’m a sort of ambassador/helpdesk/peacekeeper/spec-gatherer/social marketeer :)