Tag: support

a big portion of the weekend is spent answering emails that have been piling up through the week. from trivial questions, location changes requests, “i think this user is acting fishy”, people whose “english is not very famous” (that quote actually made us laugh almost to tears!), their email is not working, how much is a stamp to madagascar…
we try to make the effort to answer even the silliest email (quicktext and the quickmove extensions for thunderbird give us a precious hand, common sense is also an underestimated tool).

complaints and requests, most of the time. mais hélas, once in a while, a little kid (or a full class), a grandma or a family somewhere writes to say how sending postcards makes them happy or is keeping them in touch with the world.

and all is right and meaningful again. it feels really good to be part of a project that doesn’t specifically target “people our age”, but instead stretches to reach people everywhere, young and old, more or less internet savvy, with interests as vast as bunny-hopping (as in training bunnies to jump around – i kid you not!) or carol singing.

the only common thing between them is the love of something offline: postcards on their mailbox, when they get home. :)

(on the picture, what i do when i have too much to do: as levi would say, “pantominate”. take pictures, arrange flowers, catalogue coffee marks. what do you do?)