so many beautiful paths, so many possibilities!
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Month: August 2012
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granadilla & sweet pepino
the search for new fruits goes on, this time aided by the fruit section of local semi-fancy supermarket!
granadilla was lovely. on the inside, it looks and tastes a lot like passion fruit, which was a surprise!
the sweet pepino on the other hand, was a bit of a disappointment – it tasted of honeydew melon, but very mildly and not as sweet. perhaps it wasn’t ripe yet? oh well… the search continues!
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friedrichstraße
“in berlin, people live in their kiez“, someone told us when we’d just arrived to the city. we didn’t really notice it in the first year, so eager that we were to discover the whole of berlin… but now, we can definitely see a trend – we’re spending more and more time in our own neighbourhood, limiting our explorations to the sphere that is reachable by bike, and unconsciously avoiding longer metro rides. neukölln is a bit like little istanbul, with its multiplying donër shops and plethora of boutiques selling the latest in muslim fashion. but the rest of berlin is… different.
all of this to say that i miss some parts of it, like the imposing façades that line up friedrichstraße, which seem to convey this idea of a solid, lasting germany… it’s been a while since we were last there. we should make an effort got get out of the kiez more! :)
i was thinking of doing a short series of posts about some of the questions we get a lot, when we explain to recent acquaintances what we do, or how we live. here is one i get rather frequently:
“what exactly does a community manager do?”
well, basically, a community manager… manages… a community! shocking, i know, but true! :)
above all, my job is to listen to people. i think that’s the most important thing you can do when you offer a service: your members are your most valuable asset, and your goal is to keep them happy. i keep people happy by reassuring them that someone cares.
our community is online, rather than offline – but you can imagine it as a neighbourhood association. the people in our community have a common interest, and plenty of concerns, worries and ideas about it, which they voice all over the internet. my job is to listen to them, and do something about it. most of the time, it involves answering a looot of questions, guiding members, mediating disputes, and welcoming the new-comers.
i also help gather community input. lots of users have ideas on how to make things work better, but more often than not, they don’t know enough about the product/service to judge whether their ideas are feasible or not. my job is to be the middleman between them and the programmer, filtering the ones that are well-intended but unfeasible, from the ones that might actually be genuinely good – and passing those on.
additionally, i help the community come together. i promote the events they organise, manage social media pages, organise contests, and generate and curate content about themes that are relevant to their interests – all to keep them happy and excited and to keep the conversation going.
that’s it, i think! i’m a sort of ambassador/helpdesk/peacekeeper/spec-gatherer/social marketeer :)
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bits of blue…
… from summers past.