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the sinti and roma holocaust memorial on tiergarten opened only recently – despite them having been one of the largest groups of victims of the second world war. it’s a round pool, with a triangular stone which every day sinks and rises. a single fresh flower is laid on it. on the edges of the pool, the poem ‘Auschwitz’ by Santino Spinelli is displayed:
“Gaunt face
dead eyes
cold lips
quiet
a broken heart
out of breath
without words
no tears.”
on the ground around the pool, scattered stones remind the visitors of the places where sinti and roma were persecuted, while a lonely violin plays in the background…
more from this series.
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party hard!
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what customer support is all about
(…) The customer who seeks out your help isn’t often looking to deplete your bank account. He is usually seeking validation, support and a path to feeling the way he felt before you let him down.
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash.” – Seth Godin
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happiness is…
… perfect autumn days with lots of puddles for my rubber boots! :D