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Author: ana
about me
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what customer support is all about
(…) The customer who seeks out your help isn’t often looking to deplete your bank account. He is usually seeking validation, support and a path to feeling the way he felt before you let him down.
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash.” – Seth Godin
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happiness is…
… perfect autumn days with lots of puddles for my rubber boots! :D
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new campers
925 days was how long my first pair of campers lasted. over two and a half years of inconspicuous comfort in all kinds of weather – and of never having to stop to tie the shoe laces! 
yet with holes threatening to open on them, i knew that the end was near. so last week, we walked down to the camper store, and finally got their shiny replacements. long live the new campers! :)
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running in the zoo
you gotta admit, it’s not the most common place for a 10k, but it turned out quite nicely! after a scary moment of oh-my-god-we-forgot-the-microchip!, the boy managed to rent one at the last minute, and finished the race in record time. after that, we ate sausages and spent the rest of the day strolling around, checking out all the animals. :)
and in the end, a well deserved ice-cream! :)